Telegram Automation Platform
- saved by the team every day
+3h
saved by the team every day
- of requests logged and tracked
100%
of requests logged and tracked
Telegram Automation Platform
128
+12%
$86k
+8%
24
-3
99.9%
SLA
+3h
saved by the team every day
100%
of requests logged and tracked
The challenge
Managing orders and support over Telegram was fully manual: reading every message, classifying it, replying one by one — with some requests slipping away entirely.
The solution
An integrated bot platform that receives and auto-classifies requests, routes them to the right teammate, fires instant notifications, and provides a dashboard tracking every conversation and status.
Implementation
We built an integrated bot platform that receives messages, auto-classifies them, routes them to the right teammate, fires instant notifications, and provides a per-request status board with canned responses for faster replies.
Features
- Smart intake bot with canned responses
- Automatic classification and routing
- Instant team notifications
- Per-request status tracking board
Results
Hours of daily manual triage eliminated, and no request gets lost between chats anymore.
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